Shipping
How does shipping work at Fashiontiger?
When will I receive my parcel?
If you order your favorite items before 23:00, your order will be packed and shipped the same day.
Shipping costs
We offer free shipping on orders over €100 within the Netherlands. For orders under €100, you pay €4.99 in shipping costs. For customers in Belgium, shipping is free from €125. Below this amount, you pay €7.99 in shipping costs.
Shipping costs for other countries are calculated automatically in your shopping cart.
Holidays and special occasions
On special days, it may take a little longer for you to receive your package. You can always track your package with the track & trace code
Pre-orders
Did you order a pre-order item? Then it will take longer for your order to be shipped. Your entire order will be shipped on the indicated date.
Ruilen and returns
Want to return something? Arrange your return easily online or bring it back free of charge to one of our stores.
1. Create label
Within 14 days of receiving your package, you can request a return for the products you want to send back or exchange.
2. Pack your items
Place the items you want to return in the original packaging or your own shipping box and stick the return label on it.
3. Shipping
Take your return package to the nearest parcel point of the selected carrier as soon as possible and hand it in.
4. Refund
As soon as your return has arrived with us, it will be processed as quickly as possible. We will send you new items or refund you.
Shipping FAQ
When will I receive my package?
When will I receive my package?
If you order your favorite items before 23:59, your order will be packed and shipped the very same day.
During holidays, other special occasions, or exceptional circumstances, it may take a little longer for your parcel to arrive. No worries, you can always track your parcel with the track & trace code we send you. That way, you’ll know exactly when to expect it!
Did you order a pre-order item? Then it will take longer for your order to be shipped. Your entire order will be shipped on the indicated date.
Shipping costs
Shipping costs
The Netherlands
We offer free shipping on orders over €100! If the order amount is below €100, shipping costs will be charged. For shipments within the Netherlands, the shipping costs are €4,99.
Belgium
We offer free shipping on orders over €125! If the order amount is below €125, shipping costs will be charged. For shipments to Belgium, the shipping costs are €7,99.
Worldwide
We ship your favorite items worldwide! Different rates apply for international shipments, which vary by country. For all European countries, the shipping costs are €9.99, with the exception of:
- Belgium: €7,99
- Finland: €19,99
For shipments outside Europe, you can find the shipping rates in your shopping cart. Enter your address details and the shipping costs will be calculated automatically.
Exchanges and Returns FAQ
Can I exchange/return my item?
Can I exchange/return my item?
Returns
You may return your items up to 14 days after the delivery date, as long as the item and packaging are returned in their original condition. You can register one or more items for return via our returns portal. To register your return and create a shipping label, click here.
Exchanges
Is the size you ordered not quite right, and would you prefer a smaller or larger size? You can easily exchange your item for a different size via our returns portal.
You can exchange an item up to 14 days after the delivery date, as long as the item and packaging are returned in their original condition. To register your exchange and create a shipping label, click here.
In the returns portal, you can select a different size yourself (provided it is in stock or can still be ordered). You return the item to us, and we will send you the desired size!
The return costs are the customer's responsibility, but we cover the shipping costs!
Free online order returns in store
Free online order returns in store
Returns in store (free)
You may return your items free of charge to one of our stores up to 14 days after the delivery date. Please make sure the item is in its original condition.
Just bring your order into the store and we will process your return right away. You pay absolutely nothing for this.
Exchanges in store
Is the size not quite right after all? Or would you like to exchange one of your ordered items for something else you saw in the store?
Feel free to stop by! You can exchange your item free of charge for:
- a different size (if it is in stock), or
- another item you like.
The same applies to exchanges: up to 14 days after the delivery date and only if the item is in its original condition.
Our tigers will be happy to help you find the right size right away or look together with you for an item that suits you perfectly.
refund
refund
The purchase amount of the returned items will be refunded to your account within 11 business days after receipt.
Klarna
Did you choose Klarna? Then the invoice will be automatically adjusted in Klarna.
Store credit
When creating the return label, you can choose a refund in store credit. This is a gift card worth the return amount + €5 extra shopping money, instead of a regular refund. You will receive the gift card by email as soon as your return has been processed correctly. The gift card is valid indefinitely!
Return costs
Return costs
Return costs are at your own expense and will be shown during the return registration. The costs depend on the carrier.
Defective or wrong item received
Defective or wrong item received
Even though our Fashiontigers in the warehouse do their very best, a small packing mistake can always happen. Did you accidentally receive an incorrect or defective item? Then please contact us!
We will make sure it is resolved as quickly as possible. You can reach us at: klantenservice@fashiontiger.nl.
Exchange/return conditions
Exchange/return conditions
Returns are accepted, provided they are in original condition, free of (smoke) odors, and unworn. Fashiontiger reserves the right at all times to refuse returns. A return will be refused if it does not meet the conditions:
- Worn or damaged products cannot be accepted for return.
- Products with the tags removed cannot be returned.
- Bikinis can only be returned if they have been tried on over underwear for hygiene reasons.
- Earrings cannot be returned for hygiene reasons.